If a customer requests a change to an existing contract, you will receive an email notification from us. The email will contain detailed information about the contract, including the specific change that has been requested.
At the bottom of the email, you will see one button: Approve contract changes
By clicking this button, after logging in, you will automatically be directed to the relevant contract change in the 'Approve changes' tab of the Seenons partner portal. Here you can review all the details again and accept the requested change.
In the same screen, you can also view and approve other requested contract changes.
Upon approving, an email confirmation will be immediately sent to the customer.
If you have any questions about a contract change or if the change cannot be implemented, it is always possible to reply to the email.