If a customer requests a new contract, you will receive an email with detailed information about the contract.

In the email, you will see a link: View & approve contract.

By clicking on this link, you will automatically be taken to the relevant contract request in the Seenons partner portal after logging in. Here, you can review all the details again and approve the requested contract or approve it with changes.

1. Approving a contract (without changes)

Click on 'Approve'. You will then be asked (optionally) to enter a contract code. Here, you can fill in your own contract code, and once it is known to us, we will include it in our communications. This helps in quickly finding contracts in your own system!

2. Approving a contract (with changes)

Click on 'Change contract' to adjust the collection frequency and/or collection day.

• As with approving a contract without changes, you can add your contract code (optional).
• Then, choose what you want to change:
• Frequency (e.g., from weekly to every two weeks)
• Days: select the collection day(s) for the frequency. This allows you to shift a collection day to another day.
• Specify when the contract change should take effect.
• Provide a reason for this change, including a comment. We will forward this response to the customer.
• Click on 'Approve contract'. The contract is now approved with changes.

Viewing all pending contracts

After approving the contract, you can see other requested contracts in the overview and approve them by filtering on the status 'Pending'.

By clicking on the respective contract, you can approve it again.

Once approved, a confirmation email is automatically sent to the customer.

If you have any questions about a newly requested contract or if it cannot be fulfilled, you can always reply to the email and contact our Support & Planning team.

If you'd like any more changes or help, feel free to ask!