If a customer’s contract needs to be updated (e.g., due to a change in service area, incorrect information, or optimization), this can be done by yourself via the partner portal.
To view an overview of assigned contracts, follow these steps:
- Go to partner.seenons.com
- Log in
- In the menu, go to 'Contracts'
- You will be taken directly to the 'All' tab
Here you will find a list of all assigned contracts. You can filter these contracts by status, waste stream, and frequency, making it easy to find the contracts you need. You can also use the search bar to look for a customer by name or address.
By clicking on a contract, you will see the details panel open. For contracts with the status 'Approved', you will see the option to 'Change frequency & days'.
- Click on 'Change frequency & days'
- Then choose what you want to change:
- Frequency (e.g., from weekly to every 2 weeks)
- Days: Select the collection day(s) for the frequency. It is possible to change a collection day to a different day here.
- Indicate when the contract change should take effect
- Provide a reason for this change, including a comment. We will forward this response to the customer.
- Click 'Confirm change'
The contract has now been updated.
Note: The customer always has the option to respond and indicate they do not agree with the contract change.
Currently, it is only possible to change the frequency and/or days by yourself. To modify other details of the contract, there is a link provided to easily contact us.