You can easily report a problem yourself:
- Go to partner.seenons.com
- Log in
- Navigate to the 'Orders' menu
- Click on the 'Complete' tab. Here you will see an overview of all the orders scheduled to be carried out.
- On the right, click on '⚠️ Report issue'
- Fill out the module step by step to report the issue with the order (for example, "location closed").
- The problem will be automatically forwarded to the customer so that we can address similar issues in the future.
The types of problems you can report include:
- Location closed
- Container not presented
- Container blocked
- Container empty
- Schedule changed
- Container contaminated with another waste stream
- Waste was collected
- Order unknown to us or on a different date
- Other