Is an already scheduled order no longer feasible? Then it's possible to reschedule an individual order to a different date via the partner portal.
Follow the steps below:
- Go to partner.seenons.com
- Log in
- In the menu, go to 'Orders'
- Click on the 'Complete' tab. Here you will see an overview of all scheduled orders.
- On the right, click on the '🗓' icon (change order date)
- Select the new date under 'New date'. You can either type the date or click on the calendar icon.
- Optionally, provide a reason for the date change. This can help the customer understand why the change was made.
- Click 'Confirm changes'
The customer will automatically be notified of the date change.